Politique de remboursement

Return window

You can return any item within 14 days after the day you receive your order. You do not need to give a reason.

Condition of returned items

All our items are authentic and pre-owned. Please return the item in the same condition as you received it: not worn again, not washed, not damaged, and with any accessories or packaging that came with it.

If an item comes back in a worse condition than when we sent it, we may reduce the refund amount.

How to start a return

1. Email us at info@shoprelayed.com within 14 days of receiving your order. Include your order number and the item(s) you want to return.

2. We will reply with the return address and instructions.

3. Send the item back within 14 days after telling us you want to return it. We recommend a tracked shipping service.

Return shipping costs

Return shipping costs are paid by the customer.

If you received a damaged item, a wrong item, or an item that does not match its description, contact us right away. In that case, we will cover the return shipping costs.

Refunds

Once we receive and check your return, we will email you to confirm your refund. The refund will be sent to your original payment method within 14 days after we receive the item back.

Your bank may need a few extra days to show the refund on your account.

Exchange

We do not offer direct exchanges, as each item is unique. To get a different item, return the one you have and place a new order.

Your legal rights

This policy does not limit your rights under consumer protection laws, including your right to cancel an online purchase within 14 days in the European Union and the United Kingdom.

Contact

For any question about returns, email us at info@shoprelayed.com.