FAQ

Everything you need to know about shopping with Relayed.

FREQUENTLY ASKED QUESTIONS

Find answers to common questions about orders, shipping, returns, and more.

How long does shipping take?

Standard shipping within the EU takes 3-5 business days. International orders typically arrive within 7-14 business days depending on your location.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the European Union. International shipping rates are calculated at checkout based on your destination and order weight.

Are all products authentic?

Absolutely. Every item we sell is 100% authentic and sourced from authorized suppliers. We guarantee the authenticity of every product and offer a full refund if any item is found to be otherwise.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with all tags attached. Once we receive your return, refunds are processed within 5-7 business days.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package in real-time. You can also check your order status through your account dashboard.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for eligible orders. All payments are processed securely via SSL encryption.

Do you ship internationally?

Yes, we ship worldwide! Shipping rates and delivery times vary by destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

How do I know my size?

Check the size guide available on each product page for specific measurements. If you're between sizes, we generally recommend sizing up for a more relaxed streetwear fit. Feel free to contact us if you need sizing advice.

Can I use a discount code?

Yes! Enter your discount code in the designated field at checkout. Please note that only one discount code can be applied per order, and codes cannot be combined with other active promotions.

How do I contact customer support?

You can reach our support team through our contact form, via email at support@relayed.com, or by sending us a DM on Instagram @relayed. We aim to respond to all inquiries within 24 hours.